Studio23

Accessibility and Inclusion Package

Reignite Your Teaching and Facilitation Practice

Nov. 1 & 2, 2023
Simon Fraser University, Harbour Centre
515 West Hastings Street, Vancouver, B.C.BCcampus logo including the tagline, "Learning. Doing. Leading". 
Studio23 logo including the tagline, "Reignite Your Teaching and Facilitation Practice". A group of six icons are below the logo, one of them is a red flame, the other five represent the five senses (taste, hearing, smell, sight, touch).




Table of Contents

Introduction..........................................................................................................3

Accessible Practices and Procedures..................................................................3

Accessibility Requests....................................................................................3

Neuroinclusivity..............................................................................................3

Alternative Formats........................................................................................3

CART and American Sign Language.............................................................3

Assistive Devices.............................................................................................3

Support Persons.............................................................................................4

Support Animals.............................................................................................4

Seating.............................................................................................................5

Safety, Security, and Emergency Procedures....................................................5

Harbour Centre Security and Emergency Numbers..................................5

Venue Information................................................................................................5

Universal Washrooms....................................................................................6

Flooring............................................................................................................6

Chairs...............................................................................................................6

Light.................................................................................................................7

Points of Entry................................................................................................7

Wi-Fi.................................................................................................................8

Events.....................................................................................................................8

Big Mixer..........................................................................................................8

Presenter Ready Room and Media Desk.....................................................8

Quiet Room.....................................................................................................8

Amenities That May Not Be Easily Accessed...............................................9

Maps.......................................................................................................................9

Cordova Entrance Floor.................................................................................9

Hastings Street Ground Level Floor Plan...................................................10

Public Transportation.........................................................................................11

Bus........................................................................................................................11

Taxi Services...................................................................................................11

Wheelchair Rental and Repair...........................................................................11

Contact and Feedback........................................................................................12



Introduction

Welcome to Studio23: Reignite your Teaching and Facilitation Practice! 

This document aims to provide you with important details about accessibility, inclusion, our venue, and the event. If you 
have questions, please contact us. We are committed to ensuring your experience at Studio23 is pleasant and fulfilling.

Accessible Practices and Procedures

Accessibility Requests

We personally manage each request and work directly with you to ensure your specific needs are met. If you have 
particular needs or preferences, you can communicate them in the registration form or contact us directly. We will 
be in touch to work with you.

Neuroinclusivity

At our events we strive for neuroinclusivity to create an environment that supports individuals with diverse neurological 
needs. This includes help with our registration process, a personal venue tour, a buddy system during the event, sensory 
meals, and quiet spaces etc. Please let us know if there is something we can do to support you.

Alternative Formats

We are dedicated to ensuring our information is accessible to everyone, and we understand you may require alternative 
formats to standard print to access information. We offer correspondence, reports, and other documents in alternative 
formats on request, including:

• Hard copy or email

• Large print

If you request another format, we will do our best to ensure your needs are met.

Computer-Assisted Real-Time Translation and American Sign Language

We provide sign-language interpreting (American Sign Language) or computer-assisted real-time translation (CART) 
on request. All recorded assets include captioning.

Assistive Devices 

We frequently have attendees who use personal assistive devices to aid them in their daily lives, including 
communication, cognition, personal mobility, and medical aids. Our organization works closely with our audio-visual 
providers to ensure attendees have access to the necessary equipment. Additionally, all our event spaces are equipped 
with microphones and a house PA or speakers to help facilitate clear and accessible communication.



Support Persons 

We recognize individuals with disabilities may require a support person to assist them with communication, 
mobility, personal care, or medical needs. We allow attendees with disabilities to be accompanied by a support 
person at our events. The support person may be a paid professional, volunteer, family member, or friend and does 
not need to have any special training or qualifications. There is no fee for the support person; they are sponsored 
by BCcampus. To ensure we accommodate catering needs, please inform us during registration if you will be 
accompanied by a support person.

If you do not have a support person but require extra assistance, volunteers and event staff are available to 
assist during the event.

Support Animals 

Service animals are essential for some individuals with disabilities and include dogs trained to assist people who are 
blind, hearing-alert animals for those who are deaf or hard of hearing, and animals trained to detect and prevent 
oncoming seizures. Service animals are always welcome at our events, in accordance with the law.

Simon Fraser University (SFU) Harbour Centre is in downtown Vancouver, so parks in general are limited, and off-
leash dog parks are even harder to find. If you are short on time, there are planted-tree areas just outside Harbour 
Centre’s main entrance and along Hastings Street.Aerial view of trees near of Simon Fraser University - Vancouver Campus building. 


The closest park to Harbour Centre is Victory Square at 200 W Hastings Street, just a few blocks from our venue. In 
Vancouver dogs are welcome at all parks, but Victory Square in not an off-leash park. Organizers will accompany you 
and your puppy if you use this space. 

If these options do not work, we are happy to discuss your dog’s needs, including puppy pee pads, a ride to a 
dedicated dog park, etc. 

The City of Vancouver has a list of off-leash dog parks on its website.



Seating 

We implement dedicated easy access and accessible seating for all in-person events. This includes seating in proximity to 
entrances and exits and near speakers, ensuring all attendees have an equal opportunity to fully participate.Sign reads: Easy Access Seating - These seats are for people who want a spot near the front or by a door for any reason.
Easy AccessSeatingThese seats are for 
people who want a spot 
near the front or by a 
door for any reason. 
Sign reads, "Wheelchair Seating", followed by the person-in-wheelchair symbol.
WheelchairSeating


Safety, Security, and Emergency Procedures

If you have restricted mobility and have notified us, we will have a dedicated staff member who will be responsible for 
helping you evacuate. We will introduce you to the person when you pick up your attendee badge.

Harbour Centre Security and Emergency Numbers

Non-emergency: 778-782-5029 or dial 12 from any classroom or house phone to contact security
Emergency: 778-782-4500 and 911

Venue Information 

Harbour Centre has four entrances, one on each side of the building. The main entrance on Hastings Street is 
ground level and has the best access for wheelchairs. 

Harbour Centre has multiple levels: Lower Concourse, Main Concourse, Upper Concourse, and floors 3 through 7. 

Our event will take place on two levels, the Main Concourse and Upper Concourse. 

• Main Concourse:

• Fletcher Theatre: Opening remarks, sessions

• Segal Rooms 1400–1430: Opening remarks, sessions, social event 

• 1500 Xerox Conference Room: Media Desk and Presenter Ready Room 

• Teck Gallery: Lounge

• Concourse: Registration, catering, networking

• Upper Concourse:

• 2065 Diamond Alumni Lounge: Quiet Room



Universal Washrooms

Universal washrooms are on the Main Concourse (see map). They are wheelchair accessible and have a baby 
changing station.3 universal washroom stall doors. Each door has a small icon of a toilet on the door. 
Universal washroom door with the words "All Genders" on it. 
Washroom door with the "Wheelchair accessible" and "baby changing station" symbols on it. 


Flooring 

Harbour Centre has a few types of flooring: tile,The main walkway with tiled flooring, that leads from the lobby to the conference area. 
laminate,Laminate flooring in a room with tables and chairs. 
and low-pile carpet. Hallway with low-pile carpet flooring.


Chairs

The venue has various seating types and arrangements. Sessions will have theatre seating,Orange cushioned theatre seats in rows, with fold-down seats. 
and our main breakout 
spaces will have padded chairs. These padded chairs are not on wheels and need to be slid out.A blue padded chair used in breakout spaces. 




Light 

SFU is abundant with natural light. Most of our venue space has floor-to-ceiling windows with window shades. A room with large windows on one side, with the window shade closed halfway, allowing natural likght to brighten the space.
The 
Fletcher Theatre has recessed lighting without windows. A well-lit theatre with no windows, and recessed lighting.


Points of Entry

Harbour Centre has multiple entrances. We recommend the Hastings Street entrance for the most direct, accessible 
route. You may enter from Cordova Street, but it is not as direct. 

From Hastings Street: Enter through the main doors and follow the signs until you reach us.

From Cordova Street: Inside the doors is set of stairs with a chair lift.Tiled stairs with a hand-rail leading upward. There are 18 stairs total, with a short landing at the 9th step. 
At the base of the tiled stairs, there is a chair lift on the right-hand side.




When you reach the top of the stairs, move through the Lower Concourse, following Hastings Street, the office tower, 
and the elevator signs.Lower concourse wayfinding sign, separated into three segments. Left segment: "Escalator for: Foodcourt, Shops & Services, Washrooms", and an arrow pointing to the left. Middle segment: "Escalator for: Concierge Desk, Office Tower, Hastings Street", and an arrow pointing straight ahead. Right Segment: "Skylift Elevator to: Vancouver Lookout, Top of Vancouver Restaurant", and an arrow pointing straight ahead. 
A hallway with elevator signage on the wall, and arrow pointing right. 
A tiled hallway with elevator signage near the far end on the right to show where the elevator doors are.
Take the elevator to the Main Concourse. Two sets of elevator doors, with the elevator button between them on the wall.


Once on the Main Concourse, please see the map for directions.

Wi-Fi

We will provide attendees with dedicated Wi-Fi access on site. You will find this information on signage 
throughout the event. 

Social Events and Installations

Studio23 includes the following events and amenities.

The Big Mixer

The Big Mixer will be held on November 1 at approximately 4:30 p.m. in the Segal Rooms, just after sessions end. The 
Segal Rooms are fully accessible. Join us for a mixology party where you can enjoy a demonstration of customized 
Studio23 drinks. This is a special time to connect and engage in an atmosphere designed to spark ideas, share 
practice, and foster creative collaboration. Appetizers and drinks will be provided. 

Presenter Ready Room and Media Desk

The Presenter Ready Room—Room 1500 on the Main Concourse—will provide speakers and teams with the opportunity to 
meet to work on their presentations. This accessible space will double as a media space during the event.

Quiet Room

The Quiet Room is designed to help participants stay relaxed and grounded so they can do their best learning and 
networking throughout the event. The Quiet Room will be in the Diamond Alumni Lounge 2065 on the Upper 
Concourse and will have a sofa, chairs, bean bag chairs, and mediation mats. 



Amenities That May Not Be Easily Accessed 

Most of our event is space is easily accessed, but in some cases there is a separate wheelchair access entry point. All of 
our event is space is easily accessed although the Fletcher Theatre entrance has stairs. The entrance for wheelchairs 
or mobility aids to the theatre is off the main concourse.

Maps

Cordova Street Entrance Floor PlanDirectional map for entering Simon Fraser University from Cordova Street from the Lower Concourse.




Hastings Street Main Concourse Floor PlanMap of the ground level of Simon Fraser University, showing the Hastings Street entrance, and a floorplan of the event area.




Public Transportation

Bus

Every TransLink bus can hold up to two wheelchairs or mobility aids, but not all bus stops are accessible. TransLink 
advises you plan ahead using its Trip Planner tool or call 604-953-3333 to find the nearest accessible bus stop to 
your starting point or destination.

To board the bus with your wheelchair or mobility aid, your dimensions should not exceed the following:

Length: 122 cm (48 in.)

Width: 61 cm (24 in.)

Weight: 273 kg (600 lbs) (combined weight including the transit rider and mobility aid)

These dimensions include all add-ons such as bumpers, wheel bars, and baskets. Three-wheel scooters in these 
dimensions may fit, but some four-wheel scooters cannot because of their wider turning radius.

Taxi Services

Yellow Cab 
604-681-1111

Black Top and Checker Cabs
604-731-1111

Wheelchair Rental and Repair

Macdonald’s Home Health Care
604-872-5496
macdonaldshhc.com

Wheelin’ Mobility
Office: 604-200-0119 extension 901
Cell: 778-654-7792

Advanced Mobility
604-293-0002



Contact Us

General questions
events@bccampus.ca

Christy Foote, events manager
cfoote@bccampus.ca

BCcampus support team
support@bccampus.ca

BCcampus communications team
communications@bccampus.ca

Feedback

As we are always learning. We welcome feedback and suggestions on this document.
Please email events@bccampus.ca.

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